The Black is Back

After 2 months I am proud to say that I have my Blackberry back...well sort of. Its actually a brand new one. So here's the story...

On December 10th we took my phone into a local technology store (which shall remain nameless) because the scroll ball had fallen out. They said they could not fix it in the store so they sent it off and said it should be back within 2 weeks at the most. Two weeks rolled around and we called to see what the status was and they said they had just mailed it off the day before. I was annoyed that they lied to us about when they sent it off but there really wasn't anything we could do but wait. So another week or so goes by and we hadn't heard anything so we called again. They said that it was in repair and that it would be done January 18th. January 18th!!!! Again I was frustrated, but I waited paitiently. Let me remind you that the replacement phone I was using did not allow me to get my e-mail or my voicemail. (So we were paying for services we weren't able to use.) So January 18th came and we called to see if the phone had come in. Nope, they said it wouldn't be done until February 4th. AHHHH!!!! I politely said ok to the salesperson, hung up the phone, then screamed. This should not be taking this long. I called the store later that evening and asked to speak to a manager. I kindly explained the situation to him and he was very nice and told me that they were going to put a rush on it and that it would hopefully be here before Feb. 4th. I was out of town that day and so I called on the 5th and it still was not here!!! They moved the date to the 19th!! No way!!! Adam knew how frustrated I was with this and at this point he was aggrivated as well. So he went and asked to speak to a manager and very paitently explained to him everything. He was very helpful and told Adam that this was ridiculous and should not have taken anywhere near this long and that he was going to give us a brand new phone. So finally, almost 2 months later, I have a Blackberry again!!! Yay! No more Nokia! Anyway, that's my phone saga. Thanks for listening.